Privacy Policy

    Introduction

    We take your data privacy serious. It is our highest priority to offer a privacy-first solution, both self-hosted and in our managed cloud. We take on considerable additional effort to collect as little data as neccessary and handle it safely and securely.

    This Privacy Policy explains how and why our organization collects personal data and how it is used. If you have any questions after reading this Privacy Policy, feel free to contact us at privacy@lemotify.com

    Definitions

    To avoid confusion, let's define who we collect data from:

    • Researcher: the person who uses the Cloud to create and distribute Lemotify forms and surveys or manage submissions from other forms
    • Website visitors: People who visit our marketing landing page

    We are data processor, you are data controller

    With our Cloud we are a provider of this Service. We are not the owner of the collected personal data from survey respondents. The Researcher (the person who sends out a form i.e. you) is responsible for the data they collect and thus data controller of respondent data.

    Data we collect

    This is the information we collect from Website visitors and Researchers as long as you are using our Service:

    • Electronical identification data: including anonymized IP address, device & browser data;
    • Anonymized information about your use of our website: including how you end up on our website, what actions you perform and the pages you visited.
    • Registration information: When you register for an account, we collect your name, username, hashed password and email address.
    • Billing information: If you pay for Lemotify, we will ask for your billing details including name, address and financial information depending on your payment method (stored by our payment service provider Stripe)
    • Error logs: We collect error logs to help us diagnose and fix issues with our service.

    How we use your data

    Lemotify does not sell personal data to third parties. Generally, we only collect your data with your consent in order to:

    • Provide and improve our Service.
    • Email you essential updates and offers (only if you're interested).
    • Ensure our product works smoothly and fix any issues.
    • Respond to legal situations and prevent fraud.
    • Let you engage with our Service's interactive features.
    • Support you when you need help.
    • Track how our Service is used.
    • Handle technical problems.
    • Manage our relationship with you, including billing.
    • Inform you about account changes or renewals.
    • Share news and offers about our other services (only if you've shown interest).
    • Use data in ways we explain when you provide it.
    • Other reasons, but only with your agreement.

    Contact

    Please use the following contact information for privacy inquiries:

    privacy@lemotify.com

    Lemotify